With epiks, you can now reconfigure aids or request spare parts.
With epiks, you can configure Schuchmann aids quickly, easily and to your exact requirements. To start with, you can reconfigure our most popular products: smilla, madita and madita-fun from the Seating + Positioning category; marie integral and charlie integral from the Transport + Travelling category. As well as the momo tricycle, follow-me momo, momo therapy bicycle and momo motion from the Walking + Riding range. Plus the aids wave, basti and bibi from the Bathroom + Toilet product category.
And that’s just the beginning!
The system is constantly expanding – further aids are being gradually made available for digital configuration.
You’ll be guided step by step through the configuration process.
Behind epiks lies an intelligent system that automatically suggests the right size based on your measurements. Every entry is checked for validity. The integrated 3D view shows you the current configuration status at all times. This way, you can see exactly what your aid looks like with the selected features. Would you prefer to view the smilla in beech white rather than beech slate grey? No problem – your chosen product is just a click away. And if you’re unsure whether the selected aid is the right one, you’ll find helpful documents and product videos right within the configurator to assist you.
Structured data collection helps to reduce processing times. We therefore prioritise enquiries generated via epiks!
Spare parts management and serial number search
With epiks, as well as the option to reconfigure, you have access to a smart online system for managing spare parts and accessories for reuse. Simply enter the product’s serial number. epiks automatically recognises the corresponding model and displays all available spare parts and accessories for reuse.
Don’t have the serial number to hand?
No problem! Alternatively, you can filter by specific characteristics such as size, frame colour or year of manufacture to find the right product.
epiks is easy to use and intuitive!
To offer you the best possible service regarding our spare parts, product information and configuration system, and to help you get started, we’ll show you how to use epiks efficiently and effectively.
Feel free to register now for our online training sessions!
